Shipping Policy

K&S Global Shipping Policy

Thank you for shopping at K&S Global. We are committed to ensuring your products are delivered quickly and securely. Below, you will find information regarding our shipping procedures. Please read through our shipping policy to understand how we process and deliver your orders.

 

Order Processing Time

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please double-check the order details to ensure everything is accurate.
  • Processing Time: Orders are processed within 1-3 business days from the time of purchase. Processing does not include weekends or public holidays.
  • Order Delays: During busy seasons (e.g., holidays, sales), processing may take slightly longer. We will notify you via email if there is an unexpected delay in processing.

 

Shipping Methods & Delivery Times

We offer several shipping methods depending on your location and urgency. The delivery times are estimates and may vary due to external factors such as weather, holidays, or shipping carrier delays.

Note: International shipping times may vary based on customs processing times, which are beyond our control.

Shipping Rates

Shipping charges are calculated based on the weight and destination of your order. You will be able to see the exact shipping cost during checkout before finalizing your purchase.

Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes. Please ensure you provide a physical address when placing your order.
  • Restricted Countries: Due to shipping limitations or high shipping costs, we do not ship to certain countries. If you are unsure whether we ship to your country, please reach out to our customer service team.

 

Order Tracking

Once your order has shipped, you will receive an email notification containing tracking information. You can use the tracking number to track your order through the carrier’s website.

  • If you do not receive tracking information within 3 business days after placing your order, please contact us at service.ksglobal@gmail.com for assistance.

 

Lost, Damaged, or Missing Packages

While we take every effort to ensure your order reaches you in perfect condition, there are rare occasions when packages are lost or damaged during transit.

  • Damaged Items: If your item arrives damaged, please contact us within 5 days of receiving your package. Provide photos of the damaged product and packaging, and we will work with you to resolve the issue.
  • Lost Packages: If your tracking information shows that your package has been delivered, but you haven't received it, please check with your local postal service or carrier. If you still cannot locate it, contact us within 5 days of the delivery date, and we will assist you further.
  • Missing Items: If an item is missing from your order, please contact us within 5 days of receiving your shipment. We will promptly investigate and resolve the issue.

 

Customs, Duties, and Taxes (For International Orders)

For international shipments, the recipient is responsible for any customs duties, taxes, or import fees that may apply to the delivery.

  • Customs Duties & Taxes: These fees are set by the destination country and are collected by the carrier at the time of delivery. We cannot predict or control these charges.
  • Delays Due to Customs: International orders may be delayed by customs processing. Unfortunately, we are not responsible for these delays.

 

Address Accuracy

Please double-check your shipping address before completing your order. We cannot be responsible for delays, additional shipping charges, or non-delivery caused by an incorrect address.

  • If you notice any errors in your shipping address after placing the order, please contact us immediately at service.ksglobal@gmail.com to update the information before your order ships.

 

Returns and Exchanges

At K&S Global, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to assist you. Please read our Returns & Exchanges policy carefully for detailed instructions on how to return or exchange items.

 

Returns and Exchange Eligibility

Due to the nature of our business (dropshipping), we work with third-party suppliers to fulfill your order. As such, the following guidelines apply: 

  • Returns: We accept returns within 7 days from the date of delivery.
  • Exchanges: We offer exchanges for defective, damaged, or incorrect items within 7 days from the date of delivery. Please contact us immediately if you need to exchange a product.
  • Non-Returnable Items: Certain items are not eligible for return or exchange, including:
  • Sale/Clearance Items: Products marked as final sale.
  • Personal Care Products: Items like beauty products, personal hygiene products, and similar items for health and safety reasons.
  • Custom or Personalized Items: Items that are custom-made or personalized cannot be returned or exchanged.

 

Customer Service

If you have any questions or concerns about your order, shipping, or delivery, our customer service team is happy to assist you.

  • Email: service.ksglobal@gmail.com

 

Changes to This Shipping Policy

We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

Thank you for shopping with K&S Global. We are committed to providing you with the best possible shopping experience and ensuring that your orders arrive safely and on time.